jl999 Privacy Policy — Your Information, Your Rights

jl999 ("we", "us", "platform") is a trusted online gaming and casino service provider in Bangladesh. This Privacy Policy ("Policy") describes what information we collect about you when you use jl999's website, mobile app, or any of our services, how that information is used, and how it is kept secure.

By using our website or registering an account, you agree to this Privacy Policy. If you disagree with any part of this Policy, please stop using our services and contact us for assistance.

This Policy applies only to jl999's own services. Third-party websites or services may have separate privacy policies, and we are not responsible for those policies.

jl999 may collect the following types of information:

2.1 Information You Provide Directly

Information you give us directly when you register on our platform, create an account, or contact us:

• Full name and username
• Date of birth (for age verification — only those aged 21 or above may open an account)
• Email address
• Password (stored in encrypted form)
• Mobile number (for verification)
• National ID card or passport details (for KYC verification)
• Payment information such as bKash, Nagad, Rocket, or Upay numbers

2.2 Automatically Collected Information

Certain technical information is collected automatically when you use our platform:

• IP address and device information
• Browser type and version
• Operating system information
• Session duration and navigation history
• Information collected through cookies and similar tracking technologies
• Gaming activity logs (bets, wins, transaction history)

2.3 Information Received from Third Parties

We may receive a limited amount of information from payment processors, identity verification agencies, and fraud prevention services, which helps us ensure the security and legal compliance of our services.

jl999 uses collected information for the following purposes:

We never sell your personal information or use it for any purpose beyond those stated above.

jl999 may share your personal information with third parties in limited circumstances:

4.1 Service Provider Partners

We work with trusted service providers who carry out specific functions on our behalf — such as payment processing (bKash, Nagad, Rocket, Upay), KYC verification, technical support, and data analytics. These partners are given only the information necessary to perform their functions and are bound by confidentiality agreements.

4.2 Legal Obligations

We may be legally required to disclose relevant information based on a court order, government directive, or lawful request from a law enforcement agency. In such cases, we will provide only the minimum information requested.

4.3 Business Transfers

In the event of a business merger, acquisition, or asset sale, your information may be transferred to the successor entity. In such cases, we will notify you in advance.

4.4 With Your Consent

Outside of the situations above, we will not disclose your information to any other third party without your explicit consent.

jl999 applies industry-standard security measures to keep your personal information safe:

• SSL Encryption: All communications on our website and app are encrypted using SSL/TLS technology.
• Data Encryption: Stored sensitive data (passwords, financial information) is protected using strong encryption algorithms.
• Access Controls: Only authorized personnel have access to the necessary information, and all access is logged.
• Two-Factor Authentication: Two-step verification is available for account login and sensitive changes.
• Security Audits: Regular security assessments and vulnerability testing are conducted.
• Firewall and DDoS Protection: Advanced technology is used to protect against unauthorized access and attacks.

However, transmitting information over the internet is not completely risk-free. While we provide the highest level of protection, you are also encouraged to use a strong password for your account and keep your login details confidential.

jl999 uses cookies and similar technologies to improve your browsing experience and ensure the functionality of the platform.

6.1 Types of Cookies

• Essential Cookies: Required to operate core platform functions (login sessions, security).
• Functional Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Collect anonymous statistics to understand platform usage patterns.

6.2 Cookie Controls

You can disable or delete cookies in your browser settings. However, this may affect some platform functionality. Disabling essential cookies may prevent you from logging in properly.

jl999 retains your personal information for as long as necessary or legally required:

• Active Accounts: All relevant information is retained while the account remains active.
• Closed Accounts: After an account is closed, information may generally be retained for up to 5 years for legal compliance purposes.
• Transaction Records: Financial transaction records may be retained long-term in accordance with regulatory requirements.
• Marketing Data: If you opt out, marketing communications will be stopped immediately.

At the end of the retention period, data is securely deleted or anonymized.

As a jl999 user, you have the following rights over your own information:

8.1 Right to Access

You may request a copy of the information we hold about you at any time. We will try to respond within 30 business days of your request.

8.2 Right to Correction

If any information we hold about you is inaccurate or incomplete, let us know and we will correct it. You can update many details directly in your account settings.

8.3 Right to Deletion

In certain circumstances, you may request that your information be deleted. However, we may be required to retain some information due to legal obligations.

8.4 Right to Restrict Processing

In certain cases, you may request that the processing of your information be restricted, particularly when the accuracy of the information is disputed.

8.5 Right to Data Portability

You may receive the information you have provided in a commonly readable format that is easy to transfer elsewhere.

8.6 Right to Object

You may opt out of marketing communications at any time. To do so, contact our support team.

To exercise the above rights or if you have any questions, contact us:

jl999 is for those aged 21 or above only. We do not knowingly collect any personal information from minors. Age verification during registration is mandatory.

If we receive information indicating that a minor has registered on our platform, we will close that account immediately and delete the associated information. If a parent or guardian believes their child has accessed our platform, please contact us immediately.

To provide our services, your information may be stored or processed on servers located outside Bangladesh. In such cases, we ensure that the data protection standards are equivalent to or higher than those described in this Policy.

For data transfers, we follow applicable legal frameworks and establish contractual obligations to ensure adequate protection of your information in the recipient country.

jl999 reserves the right to change or update this Privacy Policy as needed. For significant changes, we will:

• Post a clear notice on the website.
• Notify registered users by email before the change takes effect.
• Update the "Last Updated" date at the top of the Policy.

Continuing to use our platform after a change means you have accepted the updated Policy. If you disagree with the changes, you may stop using our services and close your account.

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us. Our privacy and data protection team is ready to assist you with any matter.

We take your concerns seriously and will work to resolve them promptly.